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First talk to your water company or retailer If you’re not happy with the service provided by your water company or retailer, you can make a complaint to us to try and fix the problem, but first you’ll have to...

Resolving a complaint against a water company in England and Wales will be quicker and easier for customers under changes that have taken effect this month. The Consumer Council for Water (CCW) will now manage and oversee each step –...

Written complaints made by business customers to water retailers have fallen to their lowest level since 2016/17 but performance remains mixed among the larger suppliers. The Consumer Council for Water’s (CCW) annual Business Customer Complaints Report shows that written complaints...

CCW has launched a new online tool to make it easier for consumers to resolve a problem or dispute with their water company. Our complaint letter tool is designed to make it simpler and quicker for people to write a...

What information to include Before you start, here’s the key information you’ll need to include in your complaint letter: Describe the problem: explain what the issue is and what you would like the outcome to be Key dates: include important...

Examples of issue we can’t help you with This list doesn’t cover every problem, and there might be other situations where we can’t assist. If you’re not sure or have a problem not on this list, please contact us for...

Water and sewerage companies in England and Wales provide services to millions of homes and businesses every day. Sometimes things can go wrong with these services, leaving consumers disappointed or angry. You have the right to complain if: You are...

Households have a right to expect clear and accurate water bills and be treated with empathy by water companies if they slip into debt. That’s the message from the Consumer Council for Water (CCW) which is calling on water companies...

Consumer watchdog CCW has led calls for water industry to speed up response to complaints Ten water companies pledge to improve on existing industry standard of ten working days Majority to reduce target to five working days from April as...